Delivery & Returns

ORDER PROCESSING

Orders placed on hiddenhideout.co.uk are processed Monday–Friday and shipped within 1-2 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information. All orders are shipped from within the United Kingdom.

Cancellations are not guaranteed for orders placed during the weekend or peak periods.


SHIPPING RATES

We offer the following shipping rates in the UK below:

  • UK £6.50 inc P&P: Fed Ex  1 – 2 business days
  • UK £6.50 inc P&P: DPD  1 – 2 business days
  • Free shipping in the UK for all orders over £150
  • Stated fees at the time of checkout include Customs duties/taxes.

By choosing Express shipping, this does not bypass the processing time. Your order will be shipped after processing.


For more information, please contact customerservice@hiddenhideout.co.uk  to be determined as ordered new emails or visit our Live Chat.

 

RETURN POLICY

  • You have up to 30 days upon receiving your item to return items purchased on hiddenhideout.co.uk
  • Returned item(s) must be in new, unused condition with the original tags still attached and in the original packaging
  • Please email customerservice@hiddenhideout.co.uk for an authorisation number prior to returning.
  • Once your order is received and inspected, a refund to your original payment method will be processed.
  • Delivery charges, duties, and taxes are non-refundable.
  • Allow 5-7 business days for your refund to process prior to sending back
  • We do not accept returns or exchanges for Hidden Hideout products not purchased from hiddenhideout.co.uk

DISCLAIMER

Frequent returns or unusual pattern/ activity will be flagged in our system.
If we notice that our return policy is being abused, we may cancel or refuse future orders and cancellation requests. Please review our terms of use.

RETURN INSTRUCTIONS

Please email customerservice@hiddenhideout.co.uk and we will work with you to manage your return and provide return details.

EXCHANGES

If for some reason you are not happy with your purchase you can return it to us with 30 days of purchase for an exchange or refund.